Frequently Asked Questions
Everything you need to know about your U.S. Polo Assn. shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Are your products authentic U.S. Polo Assn. gear?
Yes, we are the official brand store. Every item sold on our website is 100% authentic and officially sanctioned by the United States Polo Association.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I know which size to buy?
We provide a detailed Size Guide on every product page. We recommend measuring a similar garment you already own and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.